The Experience Engine

The Experience Engine is Human Capital Group’s business transformation operating system.

A Dedicated Business Transformation Environment

The Experience Engine brings together our experts across multiple disciplines, with clients to co-create integrated solutions from strategy and innovation, through to execution.

experience-engine-process

The Transformation Journey within The Experience Engine

  • 1. Insights

    Customer Data | Business Data | Research | Segmentation | Analytics | Analysis
  • 2. Strategy

    Corporate Strategy | Business Unit Strategies | Customer Centricity Roadmap | Business Planning | Feasibility Studies
  • 3. Business Transformation

    Customer Experience Management | Sales & Service Models | Digital Management | Channel Management | Sales Force Management | Team Management | Campaign Management | Loyalty Programs
  • 4. Capabilities Transformation

    Organisational Structuring | Customer Centric Processes | Digital Processes | Performance Management | Customer Centricity Management | Cultural Change Management | Business Change Management
  • 5. Activation

    Customer Centricity | Blended Learning | HR | Social | Platform | Data | Business Tools | Go-To-Market | Roadmaps | Video

What The Experience Engine Does for our Clients

  • All
  • Activation
  • Strategy
  • Transformation
  • Activation
    Activation
    Data Informed
  • Strategy
    Strategy
    Practical & Collaborative
  • Transformation
    Transformation
    Digital Transformation
  • Transformation
    Transformation
    Cultural Transformation
  • Transformation
    Transformation
    Leadership Transformation
Activation
Data Informed

Are your learning and development programs in line with your business objectives? Do you have effective ways of measuring the progression of your organization and your employees?


Activation
Data Informed

Do you have the tools and systems in place to ensure everyone is performing at their peak level?
Is change occurring at the pace and in the direction that you wish?

The success of strategic plans and transformation programs depend above all else on effective activation.

HCGA just don’t simply advise, we get deeply imbedded in our clients’ organizations and commit to the resources to develop practical and effective solutions that are customized to the client’s needs. We use a rigorous data driven approach to ensure the commitments of the organization, teams and employees are fulfilled.

Strategy
Practical & Collaborative

Is your business facing accelerated changes and fragmentation? Are you falling short of your targets and are now feeling the heat to find a strategy that works?


Strategy
Practical & Collaborative

The good news is that you are not alone. Companies across all industries and around the world, are facing the same dilemmas.

One interesting aspect of market complexity is that it opens-up new possibilities thereby vastly increasing the number of potential strategies you can adopt. Given this potential, which route offers you the optimum solution?

HCGA uses proprietary business intelligence coupled with deep understanding of our clients to assist leaders develop and deploy business strategies that work for their organizations.

Transformation
Digital Transformation

How digitally ready are you? Does your organisation lack digital dexterity or need help advocating, organizing and operationalising to deliver new value from digital technologies?


Digital
Transformation

Digital transformation cannot happen organically.

HCGA’s Digital Transformation team helps companies identify the gaps between where you are now and where you need to be, then closes them. We pay attention to mapping your exisitng capabilities and map these against your operational objectives.

Whether you need to develop new processes and skill-sets, or deploy a new technology platform, on every engagement our team works closely with you to develop a custom programme for your organisation.

Transformation
Cultural Transformation

Does your organization have a clear sense of purpose that is understood and shared by all employees? Are you able to recruit and retain GenY talent? Are the different generations in your organization working effectively together?


Cultural
Transformation

Are your employees engaged and committed to the continued success of the organization? Is effective teamwork imbedded in your organization’s culture?

HCGA specializes in organizational and cultural transformation. We work at the organization, team and individual level to generate sustainable high performance.

Transformation
Leadership Transformation

Are your leaders increasingly stressed out? Do you feel you have the right know-how and capabilities on board to address the increasingly complex market situation?


Leadership
Transformation

Is your next generation of leaders being groomed to take over the reins of the organization?

Have you identified the key employees in your organization and what are you doing to ensure they stay engaged and committed to your organization?

HCGA works with C-level leaders and top managers to develop their know-how and skill sets so they can lead their teams and fulfill their responsibilities. We also assist organization to identify and develop their talent pool and succession pipeline.

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