Transforming A Telco To Change A Nation
A national Telco has three key transformation objectives:
- Improve operating results.
- Generate a world-class organization led by locals.
- Create a customer centric organisation that sets the national benchmark for customer service.
HCGA has been immersed with the Telco for the past 2 years. We’ve focused on 6 core areas that cover cultural transformation, leadership development and presently digital transformation: