Transforming A Telco To Change A Nation

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Transforming A Telco To Change A Nation

National Telecommunication Provider

Transforming a Telco to Change a Nation

Challenge.

A national Telco has three key transformation objectives:

  1. Improve operating results.
  2. Generate a world-class organization led by locals.
  3. Create a customer centric organisation that sets the national benchmark for customer service.

Solution.

HCGA has been immersed with the Telco for the past 2 years. We’ve focused on 6 core areas that cover cultural transformation, leadership development and presently digital transformation:

Develop and execute a company-wide mindset change program as the foundation to the cultural transformation program.
Establish the framework for behavior and performance by defining and activating core values and leadership competencies.
Improve the know-how and capabilities of local senior managers, talent pool and management trainees.
Develop a customer centric program that sets the benchmark for the nation.
Lead High Performance Team initiative for the top 50 managers.
Digital transformation by assisting in developing the next generation of products and services.

BLENDED LEARNING

LMS & video brings lasting measurable results.
Results To Date.
The Telco has achieved a remarkable turnaround in under 3 years. Based on the sustained results, the culture of the organization has changed dramatically. Most importantly, the organization is seen as the pace setter for other national organizations.

TRANSFORMATION


Cultural Transformation
50%

Leadership Transformation
50%

Digital Transformation
20%

ACTIVATION


Customer Centricity
25%

Blended Learning Program
40%

Blended Learning Conference
10%

Internet of Things Program
10%

High Performance Team Program
40%

Platform Program
20%

Customer Experience
30%

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